The Printium Promise

We go to lengths making sure that every single order arrives safely, on-time, and in perfect condition. If there is ever a problem with your order, whether it’s a delivery gone missing or a minor quality concern, we’ll pull out all the stops to fix it as quickly as possible. 

 

We aren't satisfied until every order is perfect. That's our promise to you.

 

	We keep our eyes open If we spot any issues with your artwork, we'll raise it with you straightaway and reprint the order free of charge. We will never knowingly dispatch a defective order.
	We are in full control Since every order is printed and finished in our own studio, we can guarantee a quality result every time. When things get busy, we don’t start outsourcing work - we knuckle down and get the job done!
	We hand pack every order Your order is quality checked and packed by hand. If we make a mistake, we’ll keep reprinting (free of charge) until we get the perfect result. Nothing is sent until it gets two thumbs up from the team!
	We are here to help Our dedicated support team is on-call to provide fast, helpful answers whenever you need them. If you have a question, query or complaint, simply get in touch and we’ll walk through it with you.
	We guarantee your satisfaction If you aren’t 100% happy with an order, get in touch and we will resolve the issue. If we can’t, then we’ll refund every penny spent. Remember: we aren't satisfied until every order is perfect.

 

Our dedicated customer support team is on hand throughout the day, from 8am to 5pm, Monday to Friday. If you need any assistance out of hours, drop us an email and we’ll get back to you as soon as we can.