We have managed to negotiate fantastic rates from leading postal carriers and suppliers. In addition, by using intelligent automation and a purpose-built, professional print facility, we can produce low-volume orders at an affordable price.

We believe in transparent pricing. You can find our rates on our pricing page. No login details required!

Great question. It depends what the print is, and where it is being sent:

Delivery Destination: United Kingdom
If an order is being posted to the United Kingdom, you'll be charged 20% VAT on the postage and print. For orders of service and leaflets, you'll only be charged VAT on the delivery since the print is zero-rated.

Delivery Destination: European Union
The rules for the European Union are much the same as the United Kingdom. You will be charged VAT on the print and delivery at 20%. Again, orders of service and leaflets are zero-rated. For an up-to-date list of countries inside the European Union visit Royal Mail.

Delivery Destination: Rest of World
For orders going outside the EU, things are a little simpler: you will not be charged any VAT. All sales, regardless of their nature and size, are VAT exempt. For an up-to-date list of countries outside the European Union visit Royal Mail.

Our prices are very competitive, and you'll always have access to those same rates no matter what you spend.

Unfortunately not. We'll send you a single itemised invoice on the first working day of each month, for all orders placed in the previous month.

For the moment, we only accept Direct Debit. All payments are processed securely by Go Cardless.

Yes. Simply log in to your online dashboard and click on 'My Account'. You can find your account status and current spend in the 'Profile' section.

Yes, we are VAT registered and are required to send an itemised invoice including details of any VAT due.

Your invoice will be emailed to you on the first working day of the month.

Yes, we will provide an in-depth invoice which includes details of each and every order placed.

Payment will be debited on the 10th day of the month.

Yes, in accordance with the United Kingdom Direct Debit scheme, you will receive an advance notification email before any payment is debited from your account. You will be provided with the scheduled date and payment amount at least 3 working days before.

Of course. If you need to update your details, please email support@printium.uk. We will cancel your old agreement and email a link to you so you can enter the new details. Printium does not store any bank details.

As with all UK Direct Debit agreements, you are free to cancel it at any time. If you are thinking about canceling your agreement please support@printium.uk so we can assist you.

In the first instance, your account will be deactivated. You will still be able to place new orders although they will not be processed or dispatched until your agreement is reactivated.

Yes, you can download any previous and current invoices within your online dashboard. Simply log in and visit the 'My Account' section of your account. You'll find all due and previous invoices there.

If you are experiencing any problems with making payment, please support@printium.uk as soon as possible so we can discuss your options.

When you place an order (of any size!) before 12pm, Monday to Friday, we’ll dispatch it that same day. Any orders which come in after 12pm will be sent the next working day.

We offer a range of delivery options: standard, tracked, and express. Please see deliveries and turnaround for more info.

Yes. Log in to your online dashboard, locate the order and click on the 'Order Details' link. You'll find all the information including order status, tracking information (if available) and the dispatch date.

Log in to your online dashboard, locate the order and click on the 'Order Details' link. You'll find all the information including order status, tracking information (if available) and the dispatch date.

For our up-to-date delivery rates please refer to our Turnaround & Delivery page.

Yes. In addition to our standard and tracked delivery options we also offer express. You can find more information on the services we offer on our Turnaround & Delivery page.

Yes. You can send anywhere in the world, including the whole of the EU, United States, Canada, and Australia.

Providing you opted for our tracked or express delivery services, you'll have access to the tracking information. Log in to your online dashboard, locate the order, and click on the 'Order Details' link. You'll find all the information including order status, tracking information (if available) and the dispatch date. If you've opted for standard delivery within the United Kingdom, delivery confirmation will be provided, though your order will not be tracked.

We can certainly try! If your order is behind schedule, just let us know and we'll do our best to get same-day dispatch for you. Remember that all orders placed before 12pm, Monday-Friday, are dispatched the same day as standard.

Depending on the order size, we'll package your items in a board-backed envelope, tube, box, or a padded envelope. All items are sent securely so they arrive in perfect condition.

You won't find a trace of Printium branding in sight. As far as your customers are concerned, every order has been printed, finished and shipped straight from your desk.

No. We will never enclose anything other than the items you've ordered. You won't find a trace of Printium branding in sight, and as far as your customers are concerned, every order has been printed, finished and shipped straight from your desk.

Yes, we can. When you register, make sure you send us your logo in PNG format and we'll print it on the delivery labels for you.

Yes, we can include your return address on the label. If you prefer, we can handle any returns for you too. Just let us know your preference when you register.

We'd be happy to do so, although there is an extra charge for this service. Please contact us for more information and pricing.

Before reporting an item as lost, you should first confirm you have the correct delivery address. Secondly, you will need to log in to your account and find out when the order was dispatched. If the address is correct and it's been more than 10 days since the item was dispatched, it's time to report it as missing.

You can report an item as missing from your online dashboard. Simply log in to your account, locate the order, click on the 'Order Details' link. At the bottom of the page, there's a button that says 'Report a Problem'. Simply click that and follow the on-screen instructions. Once we receive a report we'll fully investigate it, and take necessary steps to resolve the issue. It doesn't happen often, but we'll make sure we cover the costs.

Apologies for that. It doesn't happen often, but sometimes the postal carriers aren't quite as careful with our items as we'd like them to be.

You can report an item as damaged from your online dashboard. Simply log in to your account, locate the order, click on the 'Order Details' link. At the bottom of the page, there's a button that says 'Report a Problem'. Simply click that and follow the on-screen instructions. Once we receive a report we'll fully investigate it, and take necessary steps to resolve the issue. We'll make sure we cover the costs, too.

No, you can order as little as a single print.

We can offer the exact number of prints you need, whether it’s a single postcard, two dozen menus or 99 invitations! In brief, you are not restricted to any pack sizes at all. Ever.

We offer various print options. For our up-to-date catalogue of options, formats, and finishes, please refer to our Options & Finishes page.

Absolutely, we can print both single-sided and double-sided.

Yes we do. We offer lots of different options and sizes. For our up-to-date catalog of all of the options, formats, and finishes, please refer to our Options & Finishes page.

Yes, although there is an additional fee for the one-off setup. If it's likely to be a regular thing, let us know and we'll add it to our print options so you can order online 24-7. Please contact sales@printium.uk for more info.

Depending on your order volumes we might be able to stock a specific envelope type or colour. Please contact sales@printium.uk for more information and we'll advise on the availability and cost.

Depending on your order volume, we might be able to stock a specific cardstock. Please contact sales@printium.uk for more information and we'll advise on the availability and cost.

- Matte 350gsm

- Sirio Pearl 300gsm

- Eco Kraft 280gsm

- Old Mill Bianco 300gsm

- Splendourlux 300gsm

- Photo Satin 190gsm (large posters only)

Yes. We do offer the choice to personalise each card with a guest name. Simply respond 'Yes' to 'Does your file contain multiple types?' when placing your order. There is no additional charge for this service

For information on supplying files for print, please refer to the section on the left, 'Supplying Artwork'.

In brief, all files must be supplied in PDF format with 3mm bleeds and crop marks. Unfortunately, if your file doesn't meet our specification, it will be rejected. For each product, you can download our EPS and PDF artwork templates to help you set up your artwork. These can be downloaded from our Options & Finishes page.

For more information visit our Artwork Requirements page.

For each product, you can download our EPS and PDF artwork templates to help you with setting up your artwork. These can be downloaded from our Options & Finishes page.

For more information visit our Artwork Requirements page.

In most cases, your artwork will be rejected and you'll need to supply a new file. Sometimes we might have to cancel an order completely. We do this when there is a mismatch between the print options selected and the artwork provided.

Of course, if we spot any issues we'll always raise it with you. We will never knowingly dispatch a defective order, and we always pack by hand and quality-check each and every order before it gets dispatched. Errors are extremely rare thanks to our thorough processes.

Of course! Just send it over to us via email and we'll check it over and let you know if there are any problems. Our dedicated support team is always on-hand to help.

We also have some useful information on our artwork requirements page that might help.

All files must be supplied in PDF file format.

Yes. Files that are supplied without a 3mm bleed will be rejected and you'll need to supply new artwork.

For more information visit our Artwork Requirements page.

It's up to you if whether you export files with crop marks. Our system automatically removes them as part of the file processing. Rest assured, it doesn't make any difference.

For more information visit our Artwork Requirements page.

As standard with all high-quality printers, you will need to embed fonts into your PDF file. It doesn't happen often, but if a font isn't embedded and it's corrupted, our printer will substitute it for another.

For more information visit our Artwork Requirements page.

Always CMYK. You can supply a file in RGB but it will be converted automatically to the CMYK colour profile. Sometimes the conversion process doesn't always generate the desired result, so always design and supply your files in CMYK.

For more information visit our Artwork Requirements page.

Unfortunately not. All Pantones and spot colours will automatically be converted into CMYK.

Where possible use 300dpi. Anything significantly lower may result in blurry or pixelated cards, while anything significantly higher will slow down the upload process. Always aim to keep files around 300dpi.

Yes, providing the order is still in the 'processing' stage it can be cancelled without any charge.

To cancel, locate the order in your online dashboard. Click on the 'Order Details' link. At the bottom of the order details page, you'll see an option to cancel. Simply click that, and your order will not be processed or charged.

Yes, providing the order is still in the 'processing' stage, you can amend the artwork.

To amend, you'll need to locate the order on your online dashboard. Click on the 'Order Details' link. At the bottom of the order details page, you'll see an option 'Upload New Artwork'. Simply click that and your order will be suspended until new artwork has been provided.

Yes, providing the order hasn't been dispatched. If you need to update an address, send a quick email to support@printium.uk, and remember to quote your order reference.

Usually, it's because the print options you have selected differ from the artwork provided. For example, if you've selected A6 as a format but uploaded an A5 PDF, we'll cancel it. We'll always provide a reason why your order has been cancelled, so you'll know what steps to take.

This could be for a number of reasons. It might be that your file doesn't have a 3mm bleed, or it might be because the file is corrupted. If your artwork has been rejected, please refer to the comments in the email for specific instructions.

It can take up to 5 minutes for an order to appear in your online dashboard. If you've placed an order and it's been longer than 5 minutes, please support@printium.uk so we can investigate.

It can take up to 5 minutes for a confirmation email to be received. If you've placed an order and it's been longer than 5 minutes, please support@printium.uk so we can investigate.

Yes, you can download any previous and current invoices within your online dashboard. Simply log in, and click on the 'My Account' section of your account. You'll find all due and previous invoices that can be downloaded.

If you need to make any changes to your account information such as postal address, telephone numbers or accounting details, please email support@printium.uk and we'll update them for you.

No problem, you can reset your password easily. On the login page simply select the Forgotten Password link and follow the on-screen instructions.

Yes. If you'd like to change your password you will need to select the Forgotten Password link on the sign-in page. You will be sent an email and will be able to reset your password.

Just send us an email at support@printium.uk and we'll update it for you.

You can, but it's permanent and you won't be able to access any historical information such as invoices or your order history. To cancel, send an email to support@printium.uk.

In brief, we'll cover the costs of resending it.

You can report an item as missing from your online dashboard. Simply log in to your account, locate the order, click on the 'Order Details' link. At the bottom of the page, there's a button that says 'Report a Problem'. Simply click that and follow the on-screen instructions. Once we receive a report, we will fully investigate it and take necessary steps to resolve the issue.

Apologies for that. It doesn't happen often, but sometimes the postal carriers aren't quite as careful with our items as we'd like them to be.

You can report an item as damaged from your online dashboard. Simply log in to your account, locate the order, click on the 'Order Details' link. At the bottom of the page, there's a button that says 'Report a Problem'. Simply click that and follow the on-screen instructions. Once we receive a report, we will fully investigate it and take necessary steps to resolve the issue. We'll make sure we cover the costs too.

It doesn't happen often, but if there's a problem we'll work closely with you to find a solution. In most cases, it's usually a problem with the artwork itself, and will be an easy fix. If it's a technical problem or print defect on our part, we'll hold up our hands and do everything we can to fix it at no cost to you.

Our dedicated support team is always here to help, so just support@printium.uk and we'll do everything we can to fix any problems.

As all items are made-to-order, refunds are not possible unless there is a defect. If an order hasn't been printed, you can cancel it at any time.

Yes, providing the order is still in the 'processing' stage, it can be cancelled without any charge.

To cancel, locate the order in your online dashboard. Click on the 'Order Details' link. At the bottom of the order details page, you'll see an option to cancel. Simply click that and your order will not be processed or charged.